π Exchange & Return Policy
MavTech (mavtech.shop)
Last Updated: October 21, 2026
Thank you for shopping with MavTech! ποΈ We want you to be happy with every order. If something isnβt right, this policy explains how exchanges, returns and refunds work.
β±οΈ 1. Return & Exchange Window
You can request a return or exchange within 7 days of receiving your order. Requests made after this period will not be accepted.
β 2. When We Accept Returns or Exchanges
We will accept a return or exchange if:
- π¦ You received a wrong item (different product, size, colour or variant)
- π The product arrived damaged, broken or defective
- β The product is missing from your parcel or the quantity is incorrect
- β οΈ The product is materially different from what was shown on our website
π« 3. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned or exchanged once opened, used or if the seal is broken:
- 𧴠Skincare, beauty and personal care products (creams, serums, foundations, etc.)
- πͺ Hair removal, hair dye and hair care products
- π Wellness, herbal and health-related products
- π―οΈ Scented candles (once lit or used)
- π Items bought on clearance or special sale offers (unless damaged or wrong item received)
Also not accepted: products damaged due to misuse, items without original packaging, and change-of-mind returns on opened products.
π₯ 4. Unboxing Video Requirement
To protect both you and us from false claims, please record a clear unboxing video when opening your parcel (from sealed package to product). π¬
For damaged, wrong or missing items, this video is required to process your claim. Claims without an unboxing video may not be approved.
π 5. How to Request a Return or Exchange
- π Contact us within 7 days of delivery via WhatsApp, phone or email (details below)
- π§Ύ Share your order number, name and phone number
- πΈ Send clear photos and your unboxing video showing the issue
- β³ Our team will review your request and reply within 1β3 working days
- π If approved, we will guide you on how to send the item back
π¦ 6. Return Condition
Returned items must be:
- In original, unused condition (unless defective)
- In original packaging with all tags, labels, seals and accessories
- Accompanied by the order details or invoice
π 7. Shipping Costs
- β If the mistake is ours (wrong, damaged or defective item), we will cover the return and replacement delivery charges.
- π° If you return or exchange for personal reasons where we have approved it, the delivery charges will be borne by the customer.
π΅ 8. Refunds
- π Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- π³ Approved refunds are processed within 5β7 working days.
- π¦ For Cash on Delivery (COD) orders, refunds are sent via bank transfer, JazzCash or Easypaisa.
- πΈ Original delivery charges are non-refundable, except in cases of our error.
- π Where possible, we may offer an exchange or store credit instead of a refund, if you prefer.
π 9. Exchanges
- Exchanges are subject to stock availability.
- If the requested item is out of stock, we will offer a refund or alternative product.
- Any price difference between the exchanged products must be paid by the customer.
β 10. Refused or Undelivered Orders
- πͺ If you refuse or do not accept a parcel at delivery without a valid reason, we may charge delivery fees on future orders.
- π΅ Please make sure your phone number and address are correct so our courier can reach you. Orders returned due to wrong details or unavailability may be cancelled.
π 11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a new βLast Updatedβ date.
π 12. Contact Us
For any return, exchange or refund query, weβre here to help:
- π’ Business Name: MavTech
- π§ Email: [your email address]
- π± Phone / WhatsApp: [your number]
- π Address: [your business address], Pakistan
- π Website: https://mavtech.shop
- π Support Hours: [e.g. MonβSat, 10 AM β 7 PM]